Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at customercare@drinknyn.com

Returns should be sent to the following address:

NYN (Nutrition You Need)
Unit 1
930 Hedon Road
Hull
HU9 5QN

If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at customer care@drinknyn.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective or damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Delivery Delays

While the delivery times stated on our website are usually accurate, please be aware that occasional delays may occur, particularly during busy periods such as Christmas, Black Friday and other peak seasons.

Delivery times are provided as guidelines and are based on estimates supplied by our couriers. Once your order has been dispatched from our warehouse, circumstances outside of our control may result in delays to your delivery.

We appreciate your understanding and patience in these circumstances.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As above, your item must be in the same condition in which you received it, unused, with any tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at customercare@drinknyn.com