Terms of service

Terms & Conditions

This website is operated by NYN (Nutrition You Need). Throughout the site, the terms “we”, “us” and “our” refer to NYN (Nutrition You Need). NYN (Nutrition You Need) offers this website, including all information, tools and services available through this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including, without limitation, browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the website or use our Services.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.

Our store is hosted by Shopify Inc., which provides us with the ecommerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or place of residence, or that you are the age of majority and have given consent for any of your minor dependants to use this site.

You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in your use of the Service, violate any applicable laws or regulations, including copyright laws.

You must not transmit any worms, viruses or other code of a destructive nature.

A breach or violation of these Terms may result in termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service where we are legally entitled to do so.

You understand that your content, excluding payment card information, may be transferred across various networks and may undergo changes necessary to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, your use of the Service, access to the Service, or any contact through the website without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2B – DELIVERY

NYN (Nutrition You Need) provides various delivery options at checkout. It is the customer's responsibility to ensure that the most suitable delivery option is selected. Once an order has been placed, we may not be able to change the selected delivery method.

Where a delivery option does not require a signature, the parcel may be left in accordance with the courier's delivery procedures, including in a designated safe place where applicable.

Please ensure that the delivery address and delivery option selected at checkout are correct before completing your purchase.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information made available on this website is accurate, complete and current.

However, material on this site may be provided for general information purposes and should not be relied upon as the sole basis for making decisions where more accurate, complete or up-to-date information is required.

This site may contain historical information. Historical information is not necessarily current and is provided for reference only.

We reserve the right to modify the contents of this site at any time.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, subject to our obligations under applicable law.

We shall not be liable for modifications, price changes, suspension or discontinuation of the Service except where liability cannot lawfully be excluded.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through our website. Products may have limited quantities and returns and refunds will be handled in accordance with our Refund & Returns Policy and your applicable statutory rights.

We have made every reasonable effort to display the colours and images of our products accurately. However, we cannot guarantee that the display on your device will reproduce colours exactly.

We reserve the right, where legally permitted, to limit sales of our products or Services to any person, geographic region or jurisdiction. We may also limit the quantities of products or services offered.

Product descriptions, availability and pricing may be changed without notice. We reserve the right to discontinue a product at any time.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel an order where we are legally entitled to do so.

We may limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed using the same customer account, payment method and/or billing or shipping address.

If we change or cancel an order, we may attempt to notify you using the email address, billing address and/or telephone number provided when the order was placed.

We reserve the right to limit or prohibit orders that reasonably appear to have been placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for purchases made through our store and to update your information where necessary.

For further information regarding returns and refunds, please review our Refund & Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we do not monitor or have control or input.

Any use of optional third-party tools offered through the website is at your own discretion. You should ensure that you are familiar with and agree to the terms under which those tools are provided by the relevant third-party provider.

We may introduce new services, features, tools or resources through the website in the future. Such features and services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available through our Service may include materials or links provided by third parties.

Third-party links may direct you to websites that are not affiliated with NYN (Nutrition You Need). We are not responsible for examining or evaluating the content or accuracy of third-party websites.

We accept no responsibility for third-party materials, websites, products or services except where liability cannot legally be excluded.

You should carefully review the relevant third party's policies and practices before entering into any transaction with them.

Questions, complaints or concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us ideas, suggestions, proposals, feedback, competition entries or other materials (“Comments”), you agree that, where appropriate and legally permitted, we may use, reproduce, edit, publish, distribute and otherwise use those Comments.

We may monitor, edit or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or which violates another party's intellectual property rights or these Terms.

You agree that your Comments will not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights.

Comments must not contain unlawful, abusive or obscene material, computer viruses, malware or other content capable of affecting the operation of the Service or related websites.

You must not use a false email address, impersonate another person or otherwise mislead us or third parties as to the origin of any Comments.

You are responsible for the Comments you submit and their accuracy.

SECTION 10 – PERSONAL INFORMATION

The submission and processing of your personal information through our store is governed by our Privacy Policy.

Please refer to our Privacy Policy for further information about how we collect, use, store and protect your personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies or omissions relating to matters including product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information where appropriate.

Where incorrect information affects an order you have submitted, we will act in accordance with applicable consumer law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For any unlawful purpose;

  • To solicit others to perform or participate in unlawful acts;

  • To violate applicable laws, regulations or rules;

  • To infringe our intellectual property rights or those of others;

  • To harass, abuse, threaten, defame, intimidate or unlawfully discriminate against another person;

  • To submit false or misleading information;

  • To upload or transmit viruses, malware or other malicious code;

  • To unlawfully collect or track another person's personal information;

  • To spam, phish, pharm, pretext, spider, crawl or scrape the website;

  • For any obscene or unlawful purpose; or

  • To interfere with or circumvent security features of the Service, related websites or the internet.

We reserve the right to terminate or restrict access to the Service for violations of these prohibited uses where appropriate.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that access to our website or Service will always be uninterrupted, timely, secure or error-free.

We may occasionally suspend, withdraw or restrict availability of all or part of the website for operational, maintenance, security or other legitimate reasons.

To the fullest extent permitted by law, NYN (Nutrition You Need), its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for losses that were not reasonably foreseeable when a contract was formed or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 14 – INDEMNIFICATION

Where permitted by applicable law, you agree to indemnify and hold harmless NYN (Nutrition You Need), its parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from claims arising from your unlawful use of the Service, your breach of these Terms, or your violation of the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion will be treated as severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

Any obligations and liabilities incurred by the parties before termination will survive termination where appropriate.

These Terms remain effective while you use our website and Services.

You may cease using our Services at any time.

If you materially breach these Terms, we may restrict or terminate your access to the Services where legally permitted.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and operating rules posted on our website, constitute the agreement between you and us concerning your use of the Service.

Nothing in this section limits any rights that you have under applicable consumer law.

SECTION 18 – GOVERNING LAW

These Terms & Conditions and any separate agreements through which we provide Services to you are governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory protections provided by the laws of the country in which you reside, where applicable.

SECTION 19 – CHANGES TO THESE TERMS

You can review the most current version of these Terms & Conditions at any time on this page.

We reserve the right to update, change or replace parts of these Terms by posting updates and changes to our website.

Where changes materially affect your rights or obligations, we will take reasonable steps to make those changes clear.

Your continued use of the website following changes will be subject to the updated Terms where permitted by applicable law.

SECTION 20 – MARKETING AND CONSENT

Where you choose to sign up to receive marketing communications by email or SMS, we may send you information about NYN (Nutrition You Need), including product news, promotions and special offers.

You can opt out of marketing communications at any time by using the unsubscribe link or instructions contained within the relevant communication.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.

For further information about how we use your personal information and your rights regarding your data, please refer to our Privacy Policy.

You may also contact us in writing at:

NYN (Nutrition You Need)
Unit 1, 930 Hedon Road
Hull
HU9 5QN
United Kingdom

SECTION 21 – CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our website or write to us at:

NYN (Nutrition You Need)
Unit 1, 930 Hedon Road
Hull
HU9 5QN
United Kingdom